Email notifications not consistently including attachments

Jill Burch

I have a workflow requesting an update when an invoice is approved for payment. The update includes uploading the invoice as an attachment. The notification workflow sends an email to the Finance team and includes the attachment.

Over the past 6 months, there have been a handful of notifications (out of hundreds) sent that did not include the attachment. Recently, nearly all notifications are being sent without the attachment.

Nothing has changed in the workflows. I am submitting the updates and uploading the attachments like I've always done. It doesn't seem to matter if I drag & drop the attachment or navigate to the file to upload within the update request.

I can't recreate the issue and it's hit or miss if the attachment is sent when I follow the exact same update steps. Is anyone else having this issue? Any suggestions what else to check? Thanks in advance!

Andrée Starå

https://community.smartsheet.com/discussion/128102/email-notifications-not-consistently-including-attachments

Hi,

I hope you're well and safe!

Are the Workflows triggered by the attachment?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Jill Burch

The attachment and 3 other fields are submitted through an update request. The workflow to send the email is triggered by a status change made when the update is received.

It's also been suggested to refer to these previous posts.

https://community.smartsheet.com/discussion/100472/workflow-is-not-sending-attachments

https://community.smartsheet.com/discussion/91607/sending-attachments-with-automated-email

https://community.smartsheet.com/discussion/124970/automated-emails-not-sending-attachtments

The proposed work around to send the attachment as an update request instead of an email is something I'm vetting with the key users. At first pass, it is very confusing to send an update request and tell them not to take action. That doesn't align with the rest of the processes that do need their updates.

It's frustrating that the notification works sometimes and not others.