QR Code for Smartsheet Form Redirecting to Smartsheet Instead of Form on iPhone

System

This discussion was created from comments split from: QR Code and Forms.

Cathy Betzer

Hi all,

This thread was some time ago but I hope you all can help. I'm trying to use a QR Code for a form using one of the QR generators mentioned above. When I scan the code with my Iphone it goes to Smartsheet instead of the form itself. My form is set to anyone with the link - they should not have to have a Smartsheet account. Your help is appreciated.

Itai Perez

Hi @Cathy Betzer

I tested the QR code with both an Iphone and Android and the form opens for me every time. Can you share a screenshot of the issue? What browser are you using to open the form after scanning?

Cathy Betzer

Hello @Itai,

It opens to the EXPLORE HOW SMARTSHEET CAN HELP - AND SAY'S Try Smartsheet for Free - or I already have an account - Screenshot below. Basically requiring me to sign in to Smartsheet.

10:12 a.m. 7/29 - I'm editing this note - when I use a QR reader (not iphone camera) the form opens perfectly. Since getting my iphone 13 last summer I have been able to use the camera function but for some reason this may be my problem. Any thoughts?

lisa g

@Cathy Betzer

Hi Cathy, I'm struggling with this right now…. The QR Reader took me right to Smartsheet and that same screen you provided above.

Cathy Betzer

it is a bit of a quandary. As a work around I ended up using the URL address to my form and placing it on my Smartphone — it looks like an APP but it isn't - it just allows me to open the form directly in Safari - or whatever browser one uses.

Torie Hollingsworth

@Andrée Starå you have helped me countless times in this community. Do you have any insight to the quandary above? Suddenly our users, too, are directed to this "Explore how Smartsheet can help" page instead of going directly to the form like the QR code is designed to do. A URL is not a work around in this instance as it is used for truck drivers signing in and out of our yard.

llambert39581

Any update on this? Works fine with Android phone, scanning with camera app. But iPhone camera directs them to "Explore" page. I was able to open it with the Google QR app on an iPhone but most people just use their camera to open a QR code. Thank you!