QR Code for Smartsheet Form Redirecting to Smartsheet Instead of Form on iPhone

System

This discussion was created from comments split from: QR Code and Forms.

Cathy Betzer

Hi all,

This thread was some time ago but I hope you all can help. I'm trying to use a QR Code for a form using one of the QR generators mentioned above. When I scan the code with my Iphone it goes to Smartsheet instead of the form itself. My form is set to anyone with the link - they should not have to have a Smartsheet account. Your help is appreciated.

Itai

Hi @Cathy Betzer

I tested the QR code with both an Iphone and Android and the form opens for me every time. Can you share a screenshot of the issue? What browser are you using to open the form after scanning?

Cathy Betzer

Hello @Itai,

It opens to the EXPLORE HOW SMARTSHEET CAN HELP - AND SAY'S Try Smartsheet for Free - or I already have an account - Screenshot below. Basically requiring me to sign in to Smartsheet.

10:12 a.m. 7/29 - I'm editing this note - when I use a QR reader (not iphone camera) the form opens perfectly. Since getting my iphone 13 last summer I have been able to use the camera function but for some reason this may be my problem. Any thoughts?

lisa g

@Cathy Betzer

Hi Cathy, I'm struggling with this right now…. The QR Reader took me right to Smartsheet and that same screen you provided above.

Cathy Betzer

it is a bit of a quandary. As a work around I ended up using the URL address to my form and placing it on my Smartphone — it looks like an APP but it isn't - it just allows me to open the form directly in Safari - or whatever browser one uses.