New sign on process - SSO

Susan D

How is everyone doing.

With the new verification process is anyone having issues with Smartsheet sso?

The below is from a user:

I've lost SSO with Smartsheet. Anyone else experiencing that?

Has anyone else experience this issue and how did you resolve it?

Appreciate your input

 

Genevieve P.

Hi @Susan D

SSO will not have been affected with the new login verification option. However, your user may need to enter their email first in order for the login to recognize that they should use SSO instead.

Here's more information: Be aware of one-time Smartsheet login screen update

If that article does not describe what you're seeing, please have the user reach out to Support showing a screen recording of what they see when they log in.

Cheers,
Genevieve