Calendar App Grouping Glitch

Shannon R.

New issue popping up with grouping and not sure what's going on. Background: calendar created with grouping to the following categories: Sustainability/Cross-Team Efforts/Other. When I save the calendar, I originally see the three groups and then it automatically goes to "Other" being the dominate column on the left side (first image below) If I click on columns, they all disappear and then finally after the third click it shows the way I want it to show (second image below). Is this happening to anyone else and if so, have you been able to resolve it?

Isaac A.

Hi @Shannon R.!

I've reviewed our records and the community, but I couldn't find other users experiencing the same issue. With that said, I recommend trying the following:

1. Use different browsers to see if the issue persists across them.
2. Clear your browser cache.
3. Ensure you follow the steps outlined in the article titled "Issues Loading, Saving, or Downloading Smartsheet Items" when Smartsheet is not loading or working properly.

If the issue continues after testing these steps, it would be a good idea to contact our Support Team for further assistance through a private channel. Be sure to provide the affected Sheets/Reports, the user email experiencing the issue, a detailed description of the problem, and any relevant screenshots or a screen recording.

I hope this helps!

Cheers,

Isaac.