downgrade / remove lic

safaa

hello ,

last month i added one user to have user lic i use to manage with one user i want to downgrade , i removed the Lic but still getting charged and am not able to see anywhere downgrade option its only upgrade.

Genevieve P.

Hi @safaa

This may be in relation to what type of plan you may have upgraded to. For example, the Business Plan has a minimum of 3 licenses/members. This means that even if you remove a license from a user, you will still be charged for a minimum of 3 members.

The Pricing Page has the most up to date information for current plan types: https://www.smartsheet.com/pricing

If this doesn't explain the behaviour you're seeing, you can reach out to the finance team from this page: https://help.smartsheet.com/finance-support

Cheers,
Genevieve

Ataa

Hello Smartsheet Support Team,
I am experiencing an issue with the billing for the past two months. I noticed that extra users were added to my account, which resulted in the bill being increased to $120 instead of the usual $72, even though I did not request any additional users.I have a plan for 3 users only, and I would like to confirm that my subscription should remain with these 3 users.Please review my account and correct the billing error. I would appreciate your assistance in resolving this matter as soon as possible.Thank you in advance for your help. I look forward to your prompt response.Best regards,

Georgie

Hi @Ataa,

I can see that you posted a question here about this issue and a member has responded - as Michelle has suggested, please work with the Support team on this (you can create a ticket here). 

Thanks,

Georgie