downgrade / remove lic

safaa

hello ,

last month i added one user to have user lic i use to manage with one user i want to downgrade , i removed the Lic but still getting charged and am not able to see anywhere downgrade option its only upgrade.

Genevieve P.

Hi @safaa

This may be in relation to what type of plan you may have upgraded to. For example, the Business Plan has a minimum of 3 licenses/members. This means that even if you remove a license from a user, you will still be charged for a minimum of 3 members.

The Pricing Page has the most up to date information for current plan types: https://www.smartsheet.com/pricing

If this doesn't explain the behaviour you're seeing, you can reach out to the finance team from this page: https://help.smartsheet.com/finance-support

Cheers,
Genevieve