Request to Remove Additional Users from Account

Ataa

Hello,

I am facing an issue with my monthly billing over the past two months. I noticed that my bill increased to $120 instead of the usual $72. It seems that additional users were added to my account, even though I did not request this.

I have a plan for 3 users only, and I would like to ensure that my subscription is limited to these 3 users.

Can you please help me with the following:

1. Remove the additional users that were added without my request.
2. Adjust the billing amount to match my original plan.
3. Process a refund for any overcharges, if applicable.

Thank you in advance for your support and assistance!

Michelle Choate 2

You should direct this to Smartsheet support or your account rep, rather than the wider community pages. :)