Copy Row Automation function not working

william.o

I created an automation from one smart sheet that is triggered by a specific column changing from unchecked to checked. Once checked, the automation is supposed to copy that row into another smartsheet. This has not been happening and I have seen from the audit log that there have been changes in the checkboxes column for various rows. What are some reasons why this may be happening? Is it because there are structural differences in the two Smart sheets, such as conditional formatting, various locations of checkbox columns, etc.? How can I get around this error?

Paul Newcome

How exactly is the box getting checked?

william.o

The box is being checked by other users within my organization

Paul Newcome

Manually?

william.o

Yes, team members check this box when all items are complete. There are multiple automations being triggered by the manual checking of this box. Could that be affecting my "copy a row" automation?

Paul Newcome

Are you able to provide screenshots of the automation?