Can anyone assist with Asset Ownership in the monthly instance?

Nancy Kahl

I am putting this out there, as no one at Smartsheet can seem to get this figured out for me. We moved from an annual license to a monthly license. We had to move all of our assets ourselves to the new instance of Smartsheet. In the new monthly instance, we only have one person, the first person other than myself, who can create anything and we cannot assign ownership to anyone. It has been 3 weeks and I still have this issue. Has anyone had this and can help with a resolution? And I have been using Smartsheet (as a sys admin) for over 15 years, I am well aware how to add users and assign ownership.

AravindGP

Hi @Nancy Kahl,

Asset ownerships were changed in Smartsheet to be owned by the plan rather than an individual. This article below might help give some context. Do note that the user should have a license to be an Admin of an asset in Smartsheet.

Asset ownership overview | Smartsheet Learning Center

Nancy Kahl

I have made another Sys Admin a Plan Asset Owner and we will see if that makes a difference, as it did not for me. However, I am the owner on these assets and need to transfer them back to the correct owners, now that we have our new instance setup. The new owners are Admins on the workspaces or sheets. But I cannot change the ownership from me to someone else. The same holds true for the other Sys Admin having this issue. And no one in my organization can create.

Genevieve P.

Hi @Nancy Kahl

Thank you for raising this - I checked in with Support this morning and we escalated your issue. They have now let me know this should be resolved and all of your workspaces and owners should have access before the end of the week.

If you have any further issues, please do re-open that ticket and Support will be able to help troubleshoot further.

Cheers,
Genevieve

Nancy Kahl

Hi @Genevieve P.

Thank you for checking on this and huge kudos to Dorothee who called me this morning! We did walk through it and it seems all is in line to be correct now.

Thank you again!

Genevieve P.

I'm very glad to hear this is correct now! 👏