Support Director Contact? - Zero response from smartsheet for over a week

Richardkovics86

Hi all,

I am chasing the head of support to contact them regarding an upgrade issue. I have been attempting to contact support, however they just keep closing the ticket stating resolved when the problem is clearly not resolved.

As well as constant lies stating I will hear back from them before COB, then another week goes by with no response..

Can anyone supply a contact email for a Manager or Director?

Genevieve P.

Hi @Richardkovics86

Thank you for flagging your issue; I can see that you have a ticket with the finance department and I'll reach out to ensure they're aware your issue is still unresolved.

In the meantime, if you have questions about accounts and upgrading you can also reach out to our Sales team here: https://www.smartsheet.com/contact/sales?fts=pricing-customer

Thanks,
Genevieve