I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to access paid features. I am repeatedly seeing error messages stating my sheets are read-only and that there are connectivity issues. I have already tried every troubleshooting step suggested (logging out/in, clearing cache, different browsers, resetting my computer, checking for outages, and confirming my internet connection).
I am not willing to post private account or payment information in a public forum. This issue is on Smartsheet's side and needs to be fixed immediately. I expect a Smartsheet staff member to contact me privately within the hour to resolve this. The lack of direct support and the failure to recognize a paid subscription is unacceptable.
Please escalate this to the highest level of support and have someone reach out to me directly as soon as possible.
