Getting error 414 Request-URI Too Long when creating a free User Account

Kathy PPT

One of my co-workers keeps getting the above error when trying to create a free Smartsheet user account.

I didn't find this when searching the community. Any assistance or guidance is greatly appreciated.

Thanks!

SSFeatures

Hi Kathy,

This seems like a bug that the SmartSheet engineering team is going to need to look into. What is likely happening is that the SmartSheet app is redirecting your co-worker to login, but is generating an incredibly long URL. This usually happens when the redirection URL needs to embed data into the URL.

For example:

"https://sso.smartsheet.com/something/Login?…lots…of…data

The SmartSheet engineering team can update their server to increase the limit on how long a URI can be. Or they can figure out how to embed the data another way, such as using a POST request instead of a GET request.

Hopefully someone from the SmartSheet team will file an internal bug for this issue.

If your company allows employees to use any browser that they choose, your co-worker can try logging in with a different browser to see if it temporarily fixes the issue.

Hope this helps

SSFeatures

SSFeatures

Hi Kathy,

This seems like a bug that the SmartSheet engineering team is going to need to look into. What is likely happening is that the SmartSheet app is redirecting your co-worker to login, but is generating an incredibly long URL. This usually happens when the redirection URL needs to embed data into the URL.

For example:

"https://sso.smartsheet.com/something/Login?…lots…of…data

The SmartSheet engineering team can update their server to increase the limit on how long a URI can be. Or they can figure out how to embed the data another way, such as using a POST request instead of a GET request.

Hopefully someone from the SmartSheet team will file an internal bug for this issue.

If your company allows employees to use any browser that they choose, your co-worker can try logging in with a different browser to see if it temporarily fixes the issue.

Hope this helps

SSFeatures

Kathy PPT

Thank you! Our IT dept. is going to resolve this. They normally setup users. I'll send them your comments

SSFeatures

No problem! Feel free to reach out if you need me to elaborate on anything that I mentioned above.

SSFeatures