Getting error 414 Request-URI Too Long when creating a free User Account
One of my co-workers keeps getting the above error when trying to create a free Smartsheet user account.
I didn't find this when searching the community. Any assistance or guidance is greatly appreciated.
Thanks!
Best Answer
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Hi Kathy,
This seems like a bug that the SmartSheet engineering team is going to need to look into. What is likely happening is that the SmartSheet app is redirecting your co-worker to login, but is generating an incredibly long URL. This usually happens when the redirection URL needs to embed data into the URL.
For example:
"https://sso.smartsheet.com/something/Login?…lots…of…data
The SmartSheet engineering team can update their server to increase the limit on how long a URI can be. Or they can figure out how to embed the data another way, such as using a POST request instead of a GET request.
Hopefully someone from the SmartSheet team will file an internal bug for this issue.
If your company allows employees to use any browser that they choose, your co-worker can try logging in with a different browser to see if it temporarily fixes the issue.
Hope this helps
SSFeatures
Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)
SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: — Auto Sorting — Sorting with Filters — Report PDF Generation — Copy and Paste Conditional Formats — Copy and Paste Automation Workflows — Column Manager — and so many more.
Answers
-
Hi Kathy,
This seems like a bug that the SmartSheet engineering team is going to need to look into. What is likely happening is that the SmartSheet app is redirecting your co-worker to login, but is generating an incredibly long URL. This usually happens when the redirection URL needs to embed data into the URL.
For example:
"https://sso.smartsheet.com/something/Login?…lots…of…data
The SmartSheet engineering team can update their server to increase the limit on how long a URI can be. Or they can figure out how to embed the data another way, such as using a POST request instead of a GET request.
Hopefully someone from the SmartSheet team will file an internal bug for this issue.
If your company allows employees to use any browser that they choose, your co-worker can try logging in with a different browser to see if it temporarily fixes the issue.
Hope this helps
SSFeatures
Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)
SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: — Auto Sorting — Sorting with Filters — Report PDF Generation — Copy and Paste Conditional Formats — Copy and Paste Automation Workflows — Column Manager — and so many more.
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Thank you! Our IT dept. is going to resolve this. They normally setup users. I'll send them your comments
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No problem! Feel free to reach out if you need me to elaborate on anything that I mentioned above.
SSFeatures
Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)
SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: — Auto Sorting — Sorting with Filters — Report PDF Generation — Copy and Paste Conditional Formats — Copy and Paste Automation Workflows — Column Manager — and so many more.
