Is anyone else getting "legacy version" errors for all workapp content?

jlyon1

Yesterday our workapps got switched over to the "new experience" which is failing to load any workapp screens for users. All of the existing links we had built into our dashboards are no longer working, and instead users are directed to the homepage every time. I reconfigured the hyperlinks to the exact same pages, and the links that were copied use different syntax than they had previously. Example below.

(PREVIOUS) https://workapps.smartsheet.com/app/cWhC54gJJ8pG6fmMqr38w9mwq2/fXP4Qxg5m9VXG

(NEW) https://app.smartsheet.com/r/workapp/cWhC54gJJ8pG6fmMqr38w9mwq2/view/xvfw54xPqM35X/page/fXP4Qxg5m9VXG

Georgie

Hi @jlyon1,

It appears that multiple users experienced issues with the new URLs that were provided as part of the new Workapps Collaborator Experience. This was rolled back and the original links should now be working again. 

If you continue to see issues with this, I’d recommend creating a Support ticket so that your issue can be investigated by the relevant team.

Thanks,

Georgie

jlyon1

We are seeing this issue again today. Was the previous change re-implemented?

Georgie

Hi @jlyon1,

I noticed that you have a case open with our Support team about this issue. Please continue to work with them on this, as that way, you can provide any information specific to the issue through private channels.

Thanks,

Georgie