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Why is my percent complete not updating?

I have a project plan which pulls in data from a

other referenced sheet. We track our development in a tracker, and have a dashboard and reports that help us understand where we are with progress for development. The percent complete pulls in automatically from a reference sheet into SubTasks in the project plan. However, the parent task % complete is not updating. If all of the sub-tasks are at 100% so should the parent. We bought into Smartsheet because of its ability to pull in data from linked sheets so this not working has caused quite a bit of tension at my organization. Anyone have any suggestions?

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