Invited Guest (customer) to review Smartsheet. Error message" Your 30 -day trial is complete"

Mar.Max

I have invited a customer to Smartsheet. She is now getting the expire of 30 day trial. How does she become a "guest" of the Smartsheet's I send to her?

Smartsheet guest.png

che.rabajante

Hello @Mar.Max

She can still access the shared sheet or dashboard as long as they have been given free collaborator permissions (e.g., Viewer or Editor). These roles do not require a paid license, and the collaborator can continue working on the shared sheets or dashboards with the permissions assigned to them.

Hope this helps.

che

Mar.Max

Thank you Che for answering. She does have viewer permissions. Yet she still gets this error message. Any additional ideas by chance?

ElizSoriano

Is there a way to turn off the free trial message, knowing they do not want a full license, but rather are users where they were only shared a sheet?