I cannot transfer ownership of a sheet to a licensed Admin user.

JDawg

I want to transfer two sheets from my personal account to an admin account that owns all of our sheets in the company. The admin account is a licensed user, and is currently listed as an Admin on the sheets in question. However when I try to give that account Ownership via my own account I see a crossed out icon when I hover that account in the sharing window. When I click on the admin account in the sharing window, I see every option except "make the owner". I also just tried to remove that admin account entirely (clicking the x next to that account) to re-add it and received the error "You cannot edit the share of an owner". It is not an owner it is just an admin but I still get that error.

Then when I login to the admin account to try and take ownership that way, I get that same crossed out icon I had before when I hover over the admin account or my own account in the sharing window (my own account is the current owner of the sheet).

I haven't seen anything indicating this issue on here. Both sheets are within a workspace that is owned by the admin account but these sheets were owned by another user who lost their license which prompted this transfer. I logged into my own account and had to take ownership of it, but as soon as I took ownership (just to transfer the ownership to the admin account) I had this issue.

Jason P

Hi @JDawg

Anything here help?

https://help.smartsheet.com/articles/506692-transfer-ownership-of-a-workspace?_gl=1m07ugv_gcl_auMTMwNjI4MDU0Ni4xNzI3ODM4MDM5_gaOTk1MTUxNjY1LjE3MjAwNDc4MDA._ga_ZYH7XNXMZK*MTcyOTYyNzA1OC4yOS4xLjE3Mjk2Mjc2NzkuNDEuMC4w

Failing that load a support ticket.

https://help.smartsheet.com/contact