Unable to change the colours on charts/widgets

Mariana Fortuna

Hello Everyone,

I have some dashboards created and it seems that since this morning all the charts colour changed colour even though the correct colour is selected:

I went to the Smartsheet status page and it seems all status are running normally. Anyone having the same issue?

Many thanks

Mariana

Georgie

Hi @Mariana Fortuna and @Brian55555,

The issue with charts losing their colours and not being able to change them relates to a bug we experienced on 24th October. Our Engineering team has now resolved this issue - please refresh your browser or log out and back in to ensure that your chart colours are restored.

Thanks,

Georgie

Brian55555

We are seeing same issue today. Opened a support ticket.

Smartsheet, please help! This is a huge problem for us because we have hundreds of dashboards with a dark background, and the charts are now essentially unreadable. What's really weird is you can't even manually change the label colors anymore. Obviously a bug introduced with latest software update.

Georgie

Hi @Mariana Fortuna and @Brian55555,

The issue with charts losing their colours and not being able to change them relates to a bug we experienced on 24th October. Our Engineering team has now resolved this issue - please refresh your browser or log out and back in to ensure that your chart colours are restored.

Thanks,

Georgie

Mariana Fortuna

Thank you for looking into this. I can now confirm the dashboards are correct on my side. Thank you for the help and support.

Best

Mariana

Brian55555

Agreed— working now for me. Thanks!