Google Docs <> Smartsheet Merge extension not working

Does anyone use the Google Docs and Smartsheet merge extension? Is it working? Everything has been working smoothly up until this week. Now when I try to merge, I don't get an error, everything looks like it is working as it should, but when I go to "My Drive" to find the combined file in pdf format, it isn't there and the only thing that is there is a google doc file with random numbers (see attached). Any thoughts? Anyone experience this? I put in a ticket with support but am hoping someone here is smart and can tell me how to fix this. Thanks!
Answers
-
Hi @JLen
It sounds like the Google Docs and Smartsheet merge extension might be experiencing a glitch, especially since there’s no error but the output isn’t showing up as expected. Here are a few things you can try:Clear cache and re-authenticate, check permissions, and manual file check.
If none of these work, it’s likely an issue on the extension’s end, and waiting for Support’s response may be the best route.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 66.2K Get Help
- 431 Global Discussions
- 152 Industry Talk
- 490 Announcements
- 5.2K Ideas & Feature Requests
- 85 Brandfolder
- 155 Just for fun
- 74 Community Job Board
- 501 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 306 Events
- 36 Webinars
- 7.3K Forum Archives