Changing Primary Email Address

ker9

Once you have changed the new email address to the primary email address, is there any downside to deleting the old email address? I could not find detail regarding this in the help files.

ChristianFinke

@ker9

Once you change the primary email address, deleting the old one shouldn’t cause issues as long as the new email is fully verified and linked to your account. However, it’s best to double-check that all notifications and integrations are updated to the new email to avoid disruptions.

Michelle Choate 2

There was a thread on this a few months ago here -

https://community.smartsheet.com/discussion/131294/changing-email-how-to

I have changed the primary email address on my account previously and nothing happened differently for me since it was still a part of my organization. Are you changing it to something within your organization or to an outside server?