How to link parent between SS & Jira using connector?

Angie Hatfield
Angie Hatfield ✭✭✭✭
edited 11/19/24 in Add Ons and Integrations

Use case:

Project created in SS using Epic, Task, Subtask (Parent, child, grandchild).

Rows are indented to identify tasks and subtasks.

Using Jira connector, data is pushed into Jira.

Epic, tasks, and subtasks are created in Jira.

Jira does not recognize the parent of a task or subtask.

No parent is pushed back to SS since it's not linked in Jira.

Tasks and subtasks become Epics in SS because they do not have a parent in Jira.

How do I resolve this? It's been suggested we manually connect them in Jira, however the Jira user isn't going to know without going into SS. Doing this manually kind of defeats the purpose.

Edit: I did try automating it in SS but because it's a formula, Jira connector doesn't work with formulas.

Thanks in advance!