How to link parent between SS & Jira using connector?
Use case:
Project created in SS using Epic, Task, Subtask (Parent, child, grandchild).
Rows are indented to identify tasks and subtasks.
Using Jira connector, data is pushed into Jira.
Epic, tasks, and subtasks are created in Jira.
Jira does not recognize the parent of a task or subtask.
No parent is pushed back to SS since it's not linked in Jira.
Tasks and subtasks become Epics in SS because they do not have a parent in Jira.
How do I resolve this? It's been suggested we manually connect them in Jira, however the Jira user isn't going to know without going into SS. Doing this manually kind of defeats the purpose.
Edit: I did try automating it in SS but because it's a formula, Jira connector doesn't work with formulas.
Thanks in advance!
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 64.1K Get Help
- 412 Global Discussions
- 221 Industry Talk
- 459 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 140 Just for fun
- 58 Community Job Board
- 461 Show & Tell
- 31 Member Spotlight
- 1 SmartStories
- 299 Events
- 38 Webinars
- 7.3K Forum Archives