Saving A Sheet Error

Reggie Andaya

Hello,

A user keeps getting this error when trying to save a sheet. She is a licensed user. She's logged otu and back in a handful of times per the message below but keeps getting this message. Is there an issue with the site or is it the user's access maybe?

Genevieve P.

Hi @Reggie Andaya

There are a few things to check with a generic error message like this:

• Ensure there's a strong internet connection or test internet speeds
• Try using an incognito mode or another browser to see if it's cache/cookie related
• Try accessing the sheet from another computer

Here's an article with more things to check: https://help.smartsheet.com/articles/2482310-issues-loading-saving-downloading

You can of course always check the Smartsheet Status page to see if it's a general issue across all accounts.

If none of this has helped, please have this user reach out to Support by creating a ticket in the Support Portal, providing screen captures and an explanation of the steps tried above.

Cheers,
Genevieve