Hello, my users have been having an ongoing issue for the last couple of weeks where the tab for smartsheets will freeze when left alone for a few minutes. It happens when in a sheet or not in a sheet. This can be consistently replicated when the computers lock screen is triggered.
I have contacted support and they requested a HAR file for when the process happens, however when the tool is recording the tab, this freeze can no longer be replicated. It's almost as if the dev tool is keeping the tab awake and therefore not causing the freeze problem even if the computer gets locked.
I'm wondering if anyone else is having this issue or if anyone has any suggestions.