Smartsheets tab freezing

Keithb

Hello, my users have been having an ongoing issue for the last couple of weeks where the tab for smartsheets will freeze when left alone for a few minutes. It happens when in a sheet or not in a sheet. This can be consistently replicated when the computers lock screen is triggered.

I have contacted support and they requested a HAR file for when the process happens, however when the tool is recording the tab, this freeze can no longer be replicated. It's almost as if the dev tool is keeping the tab awake and therefore not causing the freeze problem even if the computer gets locked.

I'm wondering if anyone else is having this issue or if anyone has any suggestions.

ChristianFinke

Hey @Keithb

It sounds like the freezing issue might be related to how Smartsheet tabs handle inactivity or computer sleep states. If I were you, I’d check the browser and system power settings to ensure tabs don’t go into a suspended state when the computer locks. Also, disabling browser extensions or testing in incognito mode could rule out conflicts. Since the issue doesn’t occur while recording with dev tools, keeping an activity or wake-up script running could temporarily prevent freezing. Let me know if you need more help!

Keithb

Thank you for your response, our browsers have no extensions installed, however I have tried with incognito mode and it still freezes when left alone. I have also tried adding [*.]smartsheet.com to the "exclude power saving mode" list and the same thing happens.