i am no longer owner of my own workspace and now i am marked as editor how???
am in a meltdown sitution where am stuck with my own workspace with lots of datasheets i can't do anything. how can this happen.
- so this worksheet have no longer owner somehow
- i have not transfered my ownership
- owner status stuck on loading (see image attached)
- contacted help desk and they have replied me to copy the worksheet and save as new, that does not solve the issue as there are lots of automations created and shared with others.
- how to solve this and gain back my ownership
Answers
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I would open a ticket with Smartsheet customer support.
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thanks Nick, i have already open a ticket and got a response but that does not solve the issue. Basically support team asked me to save as new workspace which i did and am the owner of that new workspace, but i need ownership access to orignal workspace/worksheet.
if am to use the clone worksheet i need to stop automation which are still active on orignal coz it will sent out notification on certain dates and will have no updates.
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The main issue for me is the exsisting owner is "Loading"… this could mean something has happened on the technical end with your workspace, they may be right that you will have save as.
When You save as, all data and automations will copy over, you will just need to communicate new links to the relavent stakeholders and decommision the old workspace
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Thanks Nick, exactly thats what am planning to do. decom the old workspace and roll out new one, but when i mentioned this issue to my boss, it has knocked down their confidence to use Smartsheet. they like SS but its new tool for them. "if it has happened now it can happen again to other projects"
i am restless and want to find the fix and find how and why it happened.
Main issue
- owner is "Loading"
- kicking out Owner and making editor
- workspace with out owner
alternative Fix is to clone (save as) new worksheet. Not the best but better than lossing the data.
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Hi @Bashman,
I can confirm that our Support team is actively investigating this issue and working on a fix.
I understand that making a copy of the workspace does not work for you as you need ownership of the original workspace. I noticed that your support case regarding this issue is ongoing and you have provided the requested information to the team - please continue to work with them to get this issue resolved. We really appreciate your patience and understanding while we continue to investigate!
Thanks,
Georgie
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Thanks Georgie, looking forward for the solution asap. Patricia from Tech support is providing updating via email.
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Great Conclusion
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We are experiencing this same issue with two of our Workspaces - appears to be a global issue
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kosh004 - Please contact Smartsheet Support team (raise the ticket) Technical issue from smartsheet which took a week to resolve. hope this helps.
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Same issue here. First discovered Dec. 17 on multiple sheets and workspaces throughout our company.
I have a ticket open, but no fix has been identified for us yet.
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Has anyone received any updates or information on fixing this issue? My support ticket is now 3 weeks old with zero action taken to address the issue.
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Hi @Brandon_117,
I checked in with Support about your request and can confirm that the Engineering team are actively processing the work to help resolve this. They will reach out via your support ticket with more information.
Thanks,
Georgie
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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Thank you Georgie, I got the same information via email yesterday after requesting an update more times than I can count. Still nothing in the form of an ETA or any details. "They're working on it" is far from satisfactory for our management team.
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My ticket for this issue is now approaching 6 weeks old with no resolution…
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