i am no longer owner of my own workspace and now i am marked as editor how???

Bashman

am in a meltdown sitution where am stuck with my own workspace with lots of datasheets i can't do anything. how can this happen.

• so this worksheet have no longer owner somehow
• i have not transfered my ownership
• owner status stuck on loading (see image attached)
• contacted help desk and they have replied me to copy the worksheet and save as new, that does not solve the issue as there are lots of automations created and shared with others.
• how to solve this and gain back my ownership

NickStaffordPM

I would open a ticket with Smartsheet customer support.

Bashman

Bashman

https://community.smartsheet.com/discussion/comment/465600#Comment_465600

thanks Nick, i have already open a ticket and got a response but that does not solve the issue. Basically support team asked me to save as new workspace which i did and am the owner of that new workspace, but i need ownership access to orignal workspace/worksheet.

if am to use the clone worksheet i need to stop automation which are still active on orignal coz it will sent out notification on certain dates and will have no updates.

NickStaffordPM

The main issue for me is the exsisting owner is "Loading"… this could mean something has happened on the technical end with your workspace, they may be right that you will have save as.

When You save as, all data and automations will copy over, you will just need to communicate new links to the relavent stakeholders and decommision the old workspace

Bashman

https://community.smartsheet.com/discussion/comment/465609#Comment_465609

Thanks Nick, exactly thats what am planning to do. decom the old workspace and roll out new one, but when i mentioned this issue to my boss, it has knocked down their confidence to use Smartsheet. they like SS but its new tool for them. "if it has happened now it can happen again to other projects"

i am restless and want to find the fix and find how and why it happened.

Main issue

• owner is "Loading"
• kicking out Owner and making editor
• workspace with out owner

alternative Fix is to clone (save as) new worksheet. Not the best but better than lossing the data.

Georgie

Hi @Bashman,

I can confirm that our Support team is actively investigating this issue and working on a fix. 

I understand that making a copy of the workspace does not work for you as you need ownership of the original workspace. I noticed that your support case regarding this issue is ongoing and you have provided the requested information to the team - please continue to work with them to get this issue resolved. We really appreciate your patience and understanding while we continue to investigate!

Thanks,

Georgie

Bashman

@Georgie,

Thanks Georgie, looking forward for the solution asap. Patricia from Tech support is providing updating via email.

Humashankar

Great Conclusion