Enhancement to fix Smartsheet App when accessing Europe Region accounts

Brindles

I have a client that mandated data storage in Europe which required opening up a Europe directed account. All things appear to be working when viewing on a web page (i.e.

https://app.smartsheet.eu/browse/workapps%29.

However as soon as I log out of my MAC computer App and log back in whilst clicking on Europe Region. The screen will not allow the screen to be exanded using the "full-screen" and or via dragging out with the mouse?

The technical rep informed my that only the USA app is known to be released as a fully compatible release? Which must suggests that Europe is not enjoying the benefits of using the Smartsheet APP over logging in via a PC or MAC app?

My question of topic of discussion is:

Is Smartsheets working on a fix for the Europe app?

If so I would like to know when this might happen?

Regards GB

Genevieve P.

Hi @Brindles

You're correct, Smartsheet's Desktop app is not yet optimized for the EU instance (see the note on this Help Article: https://help.smartsheet.com/articles/2482689-desktop-app )

I do know that the Product Team is collecting feedback regarding the Desktop app in EU and actively looking into how to optimize it for EU, however I do not have a timeline for if or when this will be released.

Please feel free to submit your feedback on specific features in the Desktop App here in the Community: https://community.smartsheet.com/categories/smartsheet-product-feedback-%26-ideas

Or you can do so directly from within the app!

Cheers,
Genevieve

Brindles

Reply to Genevieve

Further to my observed the Smart Sheet Expanding issue when working in the Europe environment. Using a Mac Air book (macOS 14.5)

After recreating the above scenario on a Windows based computer. I was able to narrow the software glitch to it being solely a MAC app issue.

I did leave feedback at the Smartsheet Product Feedback & Ideas link as provided above.

Thank you

Guy