Have you seen a change in the time taken to trigger a WebHook?
![Lee Joramo](https://us.v-cdn.net/6031209/uploads/drupal_profile/files/2019-03/84/d4/n84d4d5e3d909b0164c8e3ad8f8e5c934.jpg)
I use WebHook in a number of places in our Smartsheet system. In the past after a sheet was saved, WebHooks would fire and be received within a few seconds by my servers.
Now I am seeing a consistent 60 second delay after save for WebHooks to contact my servers.
I think this change has happened in the last 6 months.
For most of my use cases, this doesn't matter. WebHooks trigger events that update other systems, and my users never notice a delay.
However some of the WebHooks trigger updates to the sheet the user is currently working in. In the past the user would see their sheet be updated within 10 seconds of a save. Now it is around 70 seconds, that is a HUGE difference in user experience.
The impact of this to up-to-now has not been that big. The users who I know have experienced it, trigger the webhooks so infrequently that they assume it is a momentary glitch.
However, of some of these sheets are seasonal. and I will soon be having many more users doing lots of work on affected sheets.
What is your experience with how long it takes WebHooks to fire?
I am wondering if I should move to brute force API queries of the sheets every few seconds and not use WebHooks for these time sensitive tasks.
Answers
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I've noticed a bit of a slowdown in Bridge the past few months as well. Previously, saves to a sheet were triggering my workflows within a few seconds, sometimes even before I could navigate back to Bridge and open op the run log. Now it is consistently right around 60 seconds (plus or minus one or two seconds) to the point where I just pull up a timer and wait to refresh my run logs. It gets much worse from around 11:00 - 11:30ish AM EST.
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Paul, thanks for the info. I remember that talking Smartsheet coders at Engaged, they indicated that Bridge heavily used Webhooks behind the scenes. So this makes sense.
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I wonder if you have noticed a substantial difference around the same times as well whether that particular issue is Bridge specific or Webhooks in general.
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I haven't monitored this issue related to time of day. I will start to make note of that, and let you know.
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Paul, I have setup logging to collect the time from when the sheet is saved to when my server receives the webhook call. It is very early, but it looks like I see some patterns:
Row Created webhooks take 60 seconds
Row Updated or Deleted webhooks take 30 or 60 secondsIf there is a mixture or Created, Updated or Deleted, it looks like it is run 60 seconds.
I have only been running this for about an hour Friday afternoon, so this is limited data. I will do a deep analysis later next week. -
All of my Bridge triggers are when column values are updated (row updated in specific column). I will have to set some other triggers up to see how they run, but that may not be until later this week.
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