why does the new mapping never load when atomizing?

Jstel
✭
I am trying to atomize the generation of a document every time I add a new row on a report. It is my first time doing this so I have to create a new mapping. Although when I try to create a new mapping, it never loads. My internet is not the issue. What could be causing this problem?
Answers
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Hello @Jstel,
I found this article in the Community that may help:
DocuSign + Smartsheet Integration: Blank Screen — Smartsheet Community
Do you have an Enterprise or Premier plan? That may be what is causing the issue.
Michelle Cullen
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