Specific user not receiving automated emails

monique b.

I have one user who is not getting the email notifications I have set up to remind him to make updates to a sheet bi-weekly. I have tried removing him, re-adding him, and also re-creating the workflow entirely. What could be causing this and are there other ways to troubleshoot this?

Rose Howard

One possibility:

The User could have clicked the box to stop receiving emails from Smartsheets. It would be good for the user to check their blocked emails, and their junk as well.

Renee Jonas

We've had similar issues. In a recent case I was receiving notifications if I forced the automation to run but not when the conditions were met and it should have triggered. I found that if I select "message only" instead of "links to sheet and all fields" it started working.

I submitted a request for an email notification log that may help track and identify issues like this if you think that would help please upvote:

Log for sent email notifications — Smartsheet Community

Renee Jonas

Or this one has more votes already:

Record of workflow alerts — Smartsheet Community