Record of workflow alerts

TMC2

Smartsheet doesn't have a way to see if the email was sent, to whom the email was sent and what was the email that has been sent. We can only see when the workflow last run and work on blind faith that it actually was successful. Only to find out weeks later people aren't receiving the alerts, and there isn't a reason why they wouldn't be.

1AMJED1

I have the same issue. Before enabling an automation, I need to test it to ensure it works. While you can test with the run now and set the notifications to go to yourself, you can't see exactly what is happening in the workflow to debug it. I have a workflow now that I cannot figure out why the emails are not triggering when the workflow says it has run successfully. Having some way to view the log of the workflow run and be able to see what criteria passed/failed would be very helpful.

Kenyon Bajus

Why not put this information in the activity log? Show us a record of the alerts sent just like the other activity recorded there. Then also add it as an action filter.

benisnotfunny

I love this idea, and I don't love my workaround, but it works for now. I have my contact info populated in a row with every submission and set all notifications to copy me, so I see when things do or don't send. However, this is not optimal because they become too numerous, so I'm going to discontinue it after the pilot is over.

Anyway, my comment in support of the idea proposed here is that a 'last run' audit trail of each step in the workflow is visible somewhere so that I can see something like:

1. Date trigger - Successful
2. Condition 1 - Successful
3. Condition 2 - Successful
4. Condition 3 - Not Met
5. Notification not sent

In this way we can see that maybe Condition 3 is the problem, or that Condition 3 is necessary and not being sent is exactly what we want. Etc. Etc.

A Rose

Community,

If anyone is looking to see "Sent Emails" from Smartsheet to recipients,

PLEASE vote up 🔼 this idea at the top of this page.

Thank you!

LaurenLong

This would be great! Currently trying to find a way to prove someone was notified via automated email. An activity log would be fabulous!

Ban

Totally agree we should be able to see this in an activity log!

AndyJW

You would think this was a fundamental requirement

A Rose

Community,

If anyone is looking to see "Sent Emails" from Smartsheet to recipients,

PLEASE vote up 🔼 this idea at the top of this page.

Share it with all your Smartsheet Community friends so it gets the most votes possible.

Thank you!

TK1

This would be a great add to the product. I've had notification issues in the past and there's not a great way to troubleshoot.

eliweitz

I wholly agree and would love to see this in Smartsheet someday soon! Our organization just deployed a massive workflow automation, with intricacies that are intended to effectively facilitate a sort of "project newsletter" weekly, which is emailed out to a list. Being able to see logs for how these are sent, or if there are errors would make it even better, as we are currently stretching the limits of email sending and contact lists (almost 20 recipients for each email).

real.ChaM

Upvoted. This is definitely a very big gap in Smartsheets.

kss5229

I would love to see a "Smartsheet Outgoing Email Report" or something to that effect, where you could look at all outgoing smartsheet emails that were sent within a given timeframe, who they went to, & what automation they were triggered from. I currently have many automations set up to notify stakeholders as information is added/updated to the smartsheet. I am trying to reduce redundant notifications and this type of report would make it much easier to get visibility to redundancies and eliminate them!