Hello, one of my colleagues is not receiving an email notification from an automated workflow.

Flolo

I've been searching the community and need help understanding why my co-worker isn't receiving notifications when changes are made to a sheet, when everyone else is receiving them. We've checked his settings and junk email. He can go into Smartsheet and see the notification.

Thanks

Renee Jonas

We've had similar issues. In a recent case I was receiving notifications if I forced the automation to run but not when the conditions were met and it should have triggered. I found that if I select "message only" instead of "links to sheet and all fields" it started working.

I submitted a request for an email notification log that may help track and identify issues like this if you think that would help please upvote:

Log for sent email notifications — Smartsheet Community

Renee Jonas

Or this one has more votes already:

Record of workflow alerts — Smartsheet Community

Flolo

Thanks Renee, I had the person update their settings for email and mobile so that might have been the issue. We don't know yet because a notification hasn't been sent out yet. Will keep you posted.