Template Downloads

MDVolt

I am attempting to download a template pack via the attached download link. https://app.smartsheet.com/b/publish?EQBCT=ff8babf244ce48ef9551f89ced72570f

However, when I click on the download link, it redirects me to the sign-in page and then logs me back into Smartsheet without adding the templates.

Andrée Starå

https://community.smartsheet.com/discussion/comment/484183#Comment_484183

You're more than welcome!

Let me know if you can't solve it, and I'd be happy to see if I can add it to mine and share it with you.

Feel free to email me at andree@workbold.com, and I'll share it with you.

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kowal

hi @MDVolt ,

I downloaded this template without issues.

Maybe first login to smartsheet go to the templates and try to find it the Project Intake template from inside.

MDVolt

Thanks for your response @Kowal. I rebooted my laptop and tried multiple browsers, but it still doesn't download. It still redirects me to the login page, even if I am already logged in.

From SmartSheets, I found another "Project Intake" suite of templates, but it appears to be different.

Andrée Starå

https://community.smartsheet.com/discussion/139377/template-downloads

Hi,

I hope you're well and safe!

Try this link:

https://app.smartsheet.com/b/home?lx=dqg5lzXPLRt7znPPPz664OqKwon7W423t4KaXJloEug

Did it work?

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

MDVolt

Thanks, Andrée - unfortunately, it didn't work. I am using the EU domain for SmartSheets - is that a potential complication?

Andrée Starå

https://community.smartsheet.com/discussion/comment/484177#Comment_484177

Happy to help!

That would be my next question. Yes, that's the issue. It has to be in the same region.

Try this one:

https://www.smartsheet.com/template-gallery/project-intake

Did it work?

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

MDVolt

Thanks Andrée. I switched to my trial account (which was the US default one) and was able to download the initial link, and it worked.

We eventually signed up for an EU domain.

Unfortunately, the new link still doesn't work through Firefox or Safari. It takes me to the page, I click on Use Template and it still takes me to a login page, even though I'm already logged in.

MDVolt

Thanks for your assistance so far.

I can download the templates via the Create in the APP, however, it's now coming through in French :)

I think I'll have to contact support about the download issues.

Andrée Starå

https://community.smartsheet.com/discussion/comment/484183#Comment_484183

You're more than welcome!

Let me know if you can't solve it, and I'd be happy to see if I can add it to mine and share it with you.

Feel free to email me at andree@workbold.com, and I'll share it with you.

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!