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Hello, we have created some reports with a full workspace as data source to share filtered data specific for several departments. We have observe that Sheet Selected number varies between some users (i.e even having them both Admin level for the workspace, 1 users see 322 sheets as source of data and the other 352) resulting in different data displayed for the users and missing some info)
Anyone has idea why is this issue happening?
Best Answer
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Reported it to Smartsheet Support. They had a look and fix something in the backend of the workspace where issue was happening. Now it's working for everyone apparently
Answers
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I suspect this is a sharing and permission issue. Check your group permissions for the workspace first and make sure everyone is in the same group and share that group to the workspace. If this doesn't take care of it then, unfortunately, you will likely need to go through each of your 352 sheets and remove individual permissions so you can rely exclusively by managing permissions at the workspace level.
Hudson
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Last time detected was with an user that has admin level in the workspace. Data source for report is whole workspace so he should have same number of sheets loaded as source of data. Dunno if the problem can be the type of licence he have. Think he could have a free user while I have a bussiness licence.
Is it limited the number of sheets that can be used as source of data based on type of licence?
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Hi @F. Martin, I found this thread where some people talk about having reports that contain thousands of sheets. So I don't think the issue is that you're close to any limits.
I think it's most likely caused by you both having different types of licenses, and Smartsheet doing something funny behind the scenes.
Is it possible for you to find another person on your business license, give them admin access to the workspace, and then check to confirm that they have the same number of sheets as you?
Best!
Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)
SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: — Auto Sorting — Sorting with Filters — Report PDF Generation — Copy and Paste Conditional Formats — Copy and Paste Automation Workflows — Column Manager — and so many more.
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we have experience the same issues lately…. We have 2 internal users from our company with the same access to the workspace, full editor.
Report is pulled from the same workspace and one person has about 10 less sheets and is missing some of the information
then a day or two later, it somehow sinks up not sure what’s going on with Smartsheet -
Reported it to Smartsheet Support. They had a look and fix something in the backend of the workspace where issue was happening. Now it's working for everyone apparently
