RESOLVED Lost Permission to My Own SmartSheet!

PMQueen

I logged in this AM and was prompted to create a new password which I did. I went to access the sheet that I had created 3 months ago and been working on as late as 2 days ago. I am now told that my access is denied and to request permission. When i click the button it of course comes to my email! I click the email link and am told I don't have permission. I am stuck!

Thoughts on what might have happened?

PMQueen

Thanks yes! We recently changed email addresses with a branding change and that was it! Crisis averted!

Naeem Ejaz

1. You may have logged into a different Smartsheet account

When prompted to reset your password, you may have unknowingly reset it for a different account, especially if:

• You have multiple emails (e.g., yourname@company.com and yourname@gmail.com)
• You used SSO previously, and now used a direct login instead (or vice versa)

2. Your email or account access may have changed

• Your account might’ve been deactivated or removed from the sheet by an admin.
• A workspace owner might have removed your access to that specific sheet.

3. Sheet ownership was transferred or revoked

If the sheet was stored in a workspace owned by someone else (e.g., your organization), and:

• That person changed permissions
• IT changed email access or disabled your user
  Then your access would be denied, even if you created the sheet.

How to Troubleshoot & Fix It

✅ Step 1: Check What Account You’re Logged Into

• Click your profile image (top-right) → Account → Check the email address and user ID.
• Make sure it matches the account you used to create the sheet 3 months ago.

If it’s a different email, log out and try logging in with your original email.

✅ Step 2: Search for the Sheet

• Go to Home → Use the Search bar at the top.
• Try searching by sheet name or keyword.

If you can’t find it, it’s likely not owned by your current account.

✅ Step 3: Contact Your Smartsheet Admin

If this is a work/enterprise account:

• Reach out to your Smartsheet system admin or IT team.
• Ask if:
  • Your account was changed or disabled
  • The sheet/workspace was moved
  • Permissions were altered

✅ Step 4: Check Email for Shared Links

You mentioned you received a request email, but clicking it didn’t help — this confirms you're logged into an account different from the one the sheet was shared with.

Try opening the email link in a different browser or Incognito window, and log in with the correct email.

PMQueen

Thanks yes! We recently changed email addresses with a branding change and that was it! Crisis averted!