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Google Doc no longer is conneted
Hello Team, I have been using the Smartsheet add-on with Google Docs for years without any issues. Today, the connection suddenly stopped working. Previously, I could access Smartsheet data from Google Docs But now under Extensions → Smartsheet, I only see a "Help" option instead of "Start" or any connection options. I…
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Paying for 3 Licenses when there's only 1 of me.
I have been an avid Smartsheet user for almost 10 years now. I love the functionality, the processes. There's so many things this one program can do. That being said, up until the last few months, I have been on enterprise accounts with large corporations. I have now left the crazy corporate world and started my own…
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Anyone else having issues with control centre?
I have created a case, but whilst I wat for someone to investigate, thought I would ask here to see if anyone else is having the same issue. Normally when a workspace gets created through control centre, the service account is assigned as owner, with the project manager, sponsors, and key stakeholders assigned with the…
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Merged: Folder Level Permissions Similar to Workspace Level Permissions
This discussion has been merged.
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I have Editor - Can Share permission on workspace but unable to edit the sheets inside it.
Hi We have a workspace on which I have Editor - Can Share permissions (screen shot 1 attached) but when I am going inside that workspace and open any of the sheet inside it and try to edit any cell I am unable to do so. Upon checking the sheet properties I noticed that I have commenter permissions (screen shot 2). My admin…
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How to Add Guests to a Workspace?
I have recently upgraded my subscription to a Business plan, which gives allowance for unlimited Guests. However the team that I already have added to the sheet are limited to Viewer access only and I am not seeing an option to change their designation. How do I make someone a guest?
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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…
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User List
I am having trouble viewing all users and members in my account. I am able to see certain people in the Seat Types and True Up page but they are not showing in User Roles and Reports. I have attempted to search their name and looked through the different list views but they are still not showing. Any ideas on trouble…
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External User Access
Hi! We are reviewing the the 'Seat Types & True Ups' menu in our Admin setting in Smartsheet. When filtering under the external users (not in our domain and people who never had licenses) there are numerous emails listed and we have zero idea what specific items they could have access to. We've run all the reports offered…
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Why can't I enforce MFA on our org/team accounts
Hi, I have two situations: My admin account which I am using for this question does not have any MFA tab able to enable 2FA. I only have Authentication section on the Admin Center which is not helpful either. 2FA does not exist as well on my teams individual accounts which means we can't enforce any 2FA. Does this have to…
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Calendar Apps not working properly after transferring to new Domain
Hello not sure if anyone has had this issue. My company was acquired and we are in the process of switching our email domain from example. @ABC (old company) to @XYZ (new company). The method we are using is adding @XYZ as and alternate email, then making it the primary. When I did this and then went into the Calendar App…
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Guest User with Admin access can't edit the sheet
I submitted a ticket, but thought I would ask here. I am having an issue with sheets that I own (our org is on a Business plan). For the last two years, we have been using the sheets without an issue - our admin and many Editors (all shown as Guest since they are outside of our organization) were able to edit the sheets…
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Admin Access
I'm one of two Admins for Smartsheet for the city government. We're very guarded when handing out licenses and have guidelines for Workspace creation. One of those guidelines is that they have to add both Admins to their workspaces (w/admin permissions) so that when they run into problems, we can easily help. We still get…
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Guest User with Admin Permissions is unable to edit a Dashboard
I am the owner of a workspace that has multiple sheets and a dashboard. There are 3 Guests with Admin permissions for the whole workspace. They can edit the sheets, but not the dashboard. Is there a different type of permissions or some kind of limitations to dashboard editing for Guests?
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Updated User Role/Permissions to allow Template Sheet Creation by ALL EDITORS/Admins/Owners
Allow Templated New Sheet Creation by ALL EDITORS/Admins/Owners. I understand restricting new grid/report/etc. creation WITHOUT A TEMPLATE to all Editors/Below. However, restricting Templated new sheet creation for Editors/Above defeats the point of creating a template to allow team based scalable project workflows. The…
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Updated User Role/Permissions to allow Template Sheet Creation by ALL EDITORS/Admins/Owners
Allow Templated New Sheet Creation by ALL EDITORS/Admins/Owners. I understand restricting new grid/report/etc. creation WITHOUT A TEMPLATE to all Editors/Below. However, restricting Templated new sheet creation for Editors/Above defeats the point of creating a template to allow team based scalable project workflows. The…
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Unable to reply to comment with "Edit by Anyone" Publish Option toggled on
Hello! Please help me settle a debate: If a sheet is set to publish and it's set to editable by anyone, can a viewer reply to an email to post a comment? OR do they have to always access the publish link directly to respond to the comment? Someone's "Viewer" collaborator on an asset is receiving a "Your recent reply…
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Global Report - Change filter permission
I have a Program Report (dynamic report) where I would like a user to be able to change the filters. They are the owner and admin of this report; however, they are only editor in the source sheet that makes up this report. They seem to be having issues changing the filters. Do they also need to be admin to the source…
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Sheet Not Showing in Automation Search
I've been given Admin access to a work app that the owner would like to have linked via a copy row automation to my workspace, but when I try to search for the sheet, nothing is coming up. I've tried refreshing, waiting a few minutes to see if it hadn't indexed yet, all without luck. Any ideas?
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Transferring files from Terminated "Provisional Members"
How do you transfer Smartsheet files belonging to Terminated "Provisional Members"? There are not the same options as for PAID Member users.