Has anyone seen this issue before with column references inside the message body of an alert?

Caleb G

The template is setup with references to columns in the sheet for notifications. After the project is provisioned through Control Center, the message body is showing {{INVALID COLUMN}} instead of the column name set in the template..

I've never seen this issue before personally. Has anyone seen it?

Andrée Starå

https://community.smartsheet.com/discussion/comment/486156#Comment_486156

Happy to help!

It hasn't been added to the Status page yet, but here's a reference.

Thanks for bringing this to our attention! I noticed that you also commented about this issue on this related thread, where I’ve now also commented to confirm that the issue is caused by a bug and our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie

✅ Remember! Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏

Andrée Starå

https://community.smartsheet.com/discussion/139922/has-anyone-seen-this-issue-before-with-column-references-inside-the-message-body-of-an-alert

Hi,

I hope you're well and safe!

There's a known issue at the moment.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏

Caleb G

https://community.smartsheet.com/discussion/comment/486155#Comment_486155

Thanks for the response. Is that documented anywhere or is this something you've reported to support?

Andrée Starå

https://community.smartsheet.com/discussion/comment/486156#Comment_486156

Happy to help!

It hasn't been added to the Status page yet, but here's a reference.

Thanks for bringing this to our attention! I noticed that you also commented about this issue on this related thread, where I’ve now also commented to confirm that the issue is caused by a bug and our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie

✅ Remember! Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏