Why have I got a banner counting down the days of my trial when I'm in a paid plan (Business)?

mb1510

Andrée Starå

https://community.smartsheet.com/discussion/139988/why-have-i-got-a-banner-counting-down-the-days-of-my-trial-when-im-in-a-paid-plan-business

Hi,

I hope you're well and safe!

Ensure that you logged in to the correct domain first. (EU, US)

Was that the issue?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏

mb1510

I'm based in the UK and signing into the EU instance. I still have the same issue.

Andrée Starå

https://community.smartsheet.com/discussion/comment/486388#Comment_486388

And have you verified that the email address is correct? (asking because it's easy to miss/confuse)

✅ Remember! Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏