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customizing the email address for a request for approval

edited 12/09/19 in Archived 2017 Posts

Has anyone played with the Request for Approval option?  I'd like to be able to send this request to a client to approval work in progress.  However, the email the client receives comes from "automation@smartsheet.com."  I'd like to customize this so that it comes from me (like notifications do) so the client will recognize the email.  

I know I can customize the subject line, but I don't want to have to explain why that email isn't coming from an address within my company.


  • Shaine Greenwood

    Hi Deanna,

    There currently isn't a way to customize the email sender for approval requests. When you have a moment, submit an enhancement request using the form under Quick links on the right of the community site.

This discussion has been closed.