Unable to click on individual cells

Kelly Fabiano

Hello. I am intermittently unable to click on individual cells within my sheet. Sometimes I am able to access a cell and edit the data, and sometimes when I go to click on the cell, I'm unable to without hitting refresh on my web browser. Has anyone else had a similar issue? Would love a fix because this is extremely frustrating!

Lauren Y

Same! Definitely a bug. Having to refresh is annoying. Im in grid view

Andrée Starå

https://community.smartsheet.com/discussion/140224/unable-to-click-on-individual-cells

Hi, @Kelly Fabiano @Lauren Y

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏

Datts T.Dawson

Hi, Im experiencing the same issue!! Very annoying and hindering my ability to work uninterrupted. Hopefully Smartsheet fix ASAP

Georgie

Hi @Kelly Fabiano,

Thank you for bringing this to our attention! We've determined that cells/sheets being unresponsive until the page is refreshed is caused by a bug and our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible. 

Thanks,

Georgie

Charlene Stacy

Experiencing the same issue!

Jesika

Experiencing the same issue.

Melanie Sanders

I can't work. @Georgie When will this get resolved? This is a huge deal for me.

Jenann

Glad I saw this post! I thought I was going crazy!!! This is defiantly slowing me down today.

AGI

Same issue here

Georgie

Hi all,

I'm pleased to say this issue has now been resolved!

Thanks,

Georgie