People with Workspace access cannot be tagged in comments - Urgent

Michele Rosenberg

Hello team -

We have a workspace which is utilized internally and externally. Everyone is able to access the sheets and make updates, they can write comments and save them, people who are in the share list cannot be tagged in the sheet. How do I immediately resolve this as it is hampering a very important process. HELP

Michele Rosenberg

I want to close the conversation here, if this happens to you, open a ticket. I worked with Smartsheet reps today and they got it fixed quickly. They said it happens sometimes and they can fix it when it does. Open a support ticket and have them help you!

ClemensD

Are you trying to tag with the @? https://help.smartsheet.com/articles/2480306-tag-someone-with-the-at-sign

Michele Rosenberg

@ClemensD Yes we are.

Georgie

Hey @Michele Rosenberg,

We were chatting on a related thread (here) , but I just wanted to follow up on this thread too - as discussed, please ensure that you open a Support ticket about this issue via the Customer Support Portal.

Thanks,

Georgie

Michele Rosenberg

Thank you @Georgie, we have a ticket opened.

Michele Rosenberg

I want to close the conversation here, if this happens to you, open a ticket. I worked with Smartsheet reps today and they got it fixed quickly. They said it happens sometimes and they can fix it when it does. Open a support ticket and have them help you!