Error "E-mail address is already associated with another Smartsheet account"/Enterprise

Sarah Rose

When attempting to add an alternate e-mail address for a user, I'm getting an error that says "E-mail address is already associated with another Smartsheet account", but I cannot find any other Smartsheet accounts associated. None of the Smartsheet users are using it as their primary, and I looked at the alternate e-mail addresses for users with similar names thinking there might be a typo somewhere. Any suggestions?

Andrée Starå

https://community.smartsheet.com/discussion/140754/error-e-mail-address-is-already-associated-with-another-smartsheet-account-enterprise

Hi,

I hope you're well and safe!

This means that it could be connected to another account and another domain.

Make sense?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

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