Notifications Currently Experiencing Issues?

Hi All,

I seem to be having a bunch of notification issues, and I'm wondering if anyone else is experiencing issues. Please keep in mind I have had these automations in place for over 2 years already & they always worked as expected.

Is this a system-wide issue, or should I connect with Smartsheet Support?

Issue 1 - Attachment Link no Longer Showing in Notification: I have had an automation set up for a few years now, where once a form is filled out a notification goes to multiple individuals. The automation is set to include ALL FIELDS, including comments & attachments. The form has an attachment requirement and cannot be submitted without one. Normally the attachment is always included as a link on the bottom of the automatic notification, however for the last few days the attachment link hasn't been on the email notification.

Issue 2 - Automatic Reports Not Being Sent/Being Sent Late: I have some reports created, and I have a scheduled "Send as Attachment" of the report going to individuals. I have them set for multiple times per day, 9AM, 12PM and 5PM. Last week these reports were not sent or sent late. For example, the 9AM was not sent, and the 12PM was sent by 2PM. Today the 9AM was not sent again.

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Accepted answers

All comments

JW007

We took last 2 years to build countless workflows, sheets, datamesh, etc. and suddenly some aren't working at all. The activity report is saying success but nothing happens. I know they were transitioning to the new subscription model this fall. Maybe there is a correlation? Its really messing up our daily operations.

Mark Rojas

We have been experiencing this as well and have talked with Smartsheet on a couple instances of this, but the lack of response/action by Smartsheet has driven us to just have to manually review each (defeating the purpose of the whole program). In addition we have had mapping workflows just stop working too with no reasoning and when I go in to review all they need is to be resaved and they run again. Its getting bad enough we may look for another mail delivery solution as it seems they have just left that piece of development.

~MR

CathyP712

Ah that is disappointing. We are definitely heavy on the mail automation, so that would be a major problem if that function is not being maintained.

Amanda Swafford

How long have you have this issue? This issue popped up on one of my sheets late Friday afternoon, September 5. I am hopeful that it is a glitch that will be worked out soon.

DaraSarai

I also have this problem: I set up an automation to send a notification email once a week when I add a new file. Last week it didn’t work properly, so I deleted it and recreated it, and only then it worked. But today it’s not working again. I tried creating the automation again, but it’s still the same. When I test it, it only sends the email without the attached document.

Angela McBride

I'm also experiencing this issue. I have a smartsheet form that I'm using for project requests and when a new request is submitted using the form a notification email is sent to me and other stakeholders, notifying us of the request and includes certain for data such as request title, type, attachments, etc. When this alert works correctly it includes all the fields we've indicated and attachment links when the requestor attaches a file to their form submission request. Not all requests will require an attachment. Starting today (September 8, 2025), submissions have not included the attachment link in the automated email that we get when new rows are added. I verified in the sheet that the row includes an attachment. I'm wondering if this is a known issue for smartsheet and what the recommendation is for work around or resolution. This definitely disrupts our workflow and our ability to work efficiently. Please let us know if this is a known issue that smartsheet is currently investigating. Thank you!

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