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Ownership Transfer issues
I have followed all directions in transferring ownership, and have done so before without issue. But currently, sheets within the workspace now show a never-ending "Loading" icon where it should show ownership. And all attempts to transfer ownership fail. Even when the transfer request is sent and immediately accepted, it…
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AVG Collect Divide by Zero error
Hello, I am stumped again. I am looking to average data from another sheet and am getting a #Divide by Zero error, even though I believe the formula is written to ignore zeros and blanks in the data. What am I missing? =AVG(COLLECT({Indirect Project Summary -Avg Leadtime}, {Indirect Project Summary - Executive Sponsor},…
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Predecessor #REF Error
a PM asked me to look at his schedule because one of his predecessor cells had #REF. We can't figure out why this is happening because he references line 176 in other cells in the column. When I went and looked at the schedule on my computer, the #REF error moved to a totally different cell and I don't see it in the same…
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Calendar Apps not working properly after transferring to new Domain
Hello not sure if anyone has had this issue. My company was acquired and we are in the process of switching our email domain from example. @ABC (old company) to @XYZ (new company). The method we are using is adding @XYZ as and alternate email, then making it the primary. When I did this and then went into the Calendar App…
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Keep getting Selected data cannot be charted. Please select a new range.
Hello, I am trying to create a chart widget in my dashboard, but I keep getting "Selected data cannot be charted. Please select a new range." error. The report I am using is already summarized in numeric value. What is funny is I have report that I created a chart widget in another dashboard, and when I use that same…
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Error! Column titles are not unique (1133)
I'm not sure why I'm receving this error. I created pivots for other reprts formatted the exact same way with no issues. I have one giving an error.
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Data Shuttle: Why am I getting this error and how do I fix it?
I download excel from sharepoint and upload it to smartsheet as a new attachment. It was working perfectly fine but about 20 days ago it started showing this error message. What is causing this issue and how do I fix it?
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An error has occurred in Smartsheet
I've been having this issue any time I try and access a sheet. I've gone through all of the troubleshooting steps but still incurring the error. I haven't seen much about this in the forums and Smartsheet support is taking a while getting back to me (6 days now), so hoping someone may be able to help me here.
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Proactive with Error Messages - Report
Is there a way I can be proactive about error messages that apprear on my various sheets, reports and dashboards? Like provide me some type of report, so I can go to those pages and get things fixed? I would not even know how to set anything up, as there are multiple sheets, reports, dashboards I manage.
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I can't log in to Smart Sheet
Is the "500 Internal Server Error" message due to the problems the platform is experiencing today?
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URGENT HELP NEEDED: Unable to sign in
Hi I made my subscription payment (Business) a while ago, got the receipt via email, and can see all my workspaces and objects, but surprisingly when I am clicking any sheet or report to open it, I am getting an error message (pls see attached screenshot). I signed out and signed in again, cleared the cache, restarted my…
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Notifications Currently Experiencing Issues?
Hi All, I seem to be having a bunch of notification issues, and I'm wondering if anyone else is experiencing issues. Please keep in mind I have had these automations in place for over 2 years already & they always worked as expected. Is this a system-wide issue, or should I connect with Smartsheet Support? Issue 1 -…
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Not able to save
Hi, Is anyone else having difficulty saving their work? I have tried different browsers, giving it time to save and even redone work. When I go to save I get an error message and then I have to abandon all the work I did. Not sure why this is happening- it happed before, but now it seems to be more frequent. Any insight…
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Unable to remove user available in a SmartSheed Contacts list
I created a Contacts list column that additionally had 4 people including myself. I then created a record as an example, using my name. Subsequently I deleted my name from the list and changed it to only allow the available people in the list to be selected. Now I do not show up in the column properties list but still show…
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Unable to Add Smartsheet Tab in Microsoft Teams – "Forbidden" Error
Hi. I'm experiencing an issue when trying to add a Smartsheet tab to a Microsoft Teams channel. Every time I attempt to add the tab, I receive the following error message: {"message":"Forbidden"} To resolve this, I contacted Smartsheet Help and was advised to ensure I have the necessary permissions. I’ve been granted the…
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API errors intermittently but often
We use different providers like Make, Zapier and Appsheet etc that connect with smartsheet, but lately we are getting SO many errors, from connection errors to 'Unable to update row in table unexpected error', 'the service is currently unavailable please try again later', 'table is not accessible please try again later,…
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Form Submission Error Message
Hi Everyone, I have a form that I created which has been working just fine until I had a user notify me that they were getting this error message: I had them refresh and try again but he kept receiving this message. I then also submitted a Test form and that worked fine (although took a while to refresh on the sheet). Does…
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Fetching comments from a Smartsheet : Getting Error
unction comments() { const apiKey = 'API KEY'; // Your Smartsheet API token const sheetId = 'SHEET ID'; // Your Smartsheet sheet ID const baseOptions = { method: 'GET', headers: { 'Authorization': 'Bearer ' + apiKey }, muteHttpExceptions: true // Allows us to inspect error responses }; let allComments = []; // Array to…
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"Something went wrong" when accessing Admin Center
I signed up for a Business Plan today and I am not able to use the Admin Center. I was trying to add members, but it's not allowing me to do anything and I get the "Something went wrong" error box when I enter the Admin Center tab.
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Error message when opening a sheet
Recently started having trouble opening some sheets on my account. Thought I may have gone over some limit or something so I upgraded. I also added a licensed user to be available for a new avenue I'm taking with my job. I am still getting the an error message. Status shows that the site is operational. Message states…