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URGENT HELP NEEDED: Unable to sign in
Hi I made my subscription payment (Business) a while ago, got the receipt via email, and can see all my workspaces and objects, but surprisingly when I am clicking any sheet or report to open it, I am getting an error message (pls see attached screenshot). I signed out and signed in again, cleared the cache, restarted my…
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Notifications Currently Experiencing Issues?
Hi All, I seem to be having a bunch of notification issues, and I'm wondering if anyone else is experiencing issues. Please keep in mind I have had these automations in place for over 2 years already & they always worked as expected. Is this a system-wide issue, or should I connect with Smartsheet Support? Issue 1 -…
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Not able to save
Hi, Is anyone else having difficulty saving their work? I have tried different browsers, giving it time to save and even redone work. When I go to save I get an error message and then I have to abandon all the work I did. Not sure why this is happening- it happed before, but now it seems to be more frequent. Any insight…
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Unable to remove user available in a SmartSheed Contacts list
I created a Contacts list column that additionally had 4 people including myself. I then created a record as an example, using my name. Subsequently I deleted my name from the list and changed it to only allow the available people in the list to be selected. Now I do not show up in the column properties list but still show…
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Unable to Add Smartsheet Tab in Microsoft Teams – "Forbidden" Error
Hi. I'm experiencing an issue when trying to add a Smartsheet tab to a Microsoft Teams channel. Every time I attempt to add the tab, I receive the following error message: {"message":"Forbidden"} To resolve this, I contacted Smartsheet Help and was advised to ensure I have the necessary permissions. I’ve been granted the…
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API errors intermittently but often
We use different providers like Make, Zapier and Appsheet etc that connect with smartsheet, but lately we are getting SO many errors, from connection errors to 'Unable to update row in table unexpected error', 'the service is currently unavailable please try again later', 'table is not accessible please try again later,…
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Form Submission Error Message
Hi Everyone, I have a form that I created which has been working just fine until I had a user notify me that they were getting this error message: I had them refresh and try again but he kept receiving this message. I then also submitted a Test form and that worked fine (although took a while to refresh on the sheet). Does…
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Fetching comments from a Smartsheet : Getting Error
unction comments() { const apiKey = 'API KEY'; // Your Smartsheet API token const sheetId = 'SHEET ID'; // Your Smartsheet sheet ID const baseOptions = { method: 'GET', headers: { 'Authorization': 'Bearer ' + apiKey }, muteHttpExceptions: true // Allows us to inspect error responses }; let allComments = []; // Array to…
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"Something went wrong" when accessing Admin Center
I signed up for a Business Plan today and I am not able to use the Admin Center. I was trying to add members, but it's not allowing me to do anything and I get the "Something went wrong" error box when I enter the Admin Center tab.
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Error message when opening a sheet
Recently started having trouble opening some sheets on my account. Thought I may have gone over some limit or something so I upgraded. I also added a licensed user to be available for a new avenue I'm taking with my job. I am still getting the an error message. Status shows that the site is operational. Message states…
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=IF(AND(OR(HAS Column Formula with 3 results (option 1, option 2, both) #INCORRECT ARGUMENT SET
I have a search range which is a column that has up to 35 bus routes. The bus routes are operated out of one of two facilities, "ARCADIA" and "POMONA". I am trying to create a column formula that will return a result of "ARCADIA", "POMONA", or "BOTH". I can successfully create a column formula that will return one of those…
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Unexpected behavior on Form
Hi All, We are experiencing some unexpected behavior using forms that started this morning and is causing absolute chaos in our org. We have been on Smartsheet for about 3 years, and rely heavily on forms for kicking off client projects. Many times the same form will need to be submitted multiple times with small tweaks…
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Dynamic View Issues
Is anyone having trouble with their Dynamic Views today? I'm getting: "Bad request. Report mapping doesn't exist. and Error. We ran into an error loading your Dynamic View. Please refresh the page and try again. If this error persists, please contact support." I recreated my DV and it still brings the same error codes. The…
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ERROR: The row you are trying to access is no longer available
This week, I'm suddenly getting a popup error stating "The row you are trying to access is no longer available" upon opening of a Sheet. This sporadically happens on a couple of sheets but not all. No filters are set upon opening. Anyone else? Any ideas how to make it stop? Thanks in advance!
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Using Collect to pull data from the same sheet
I usually use Index(collect to reference separate sheets to pull data, but I'm trying to apply the same logic for pulling column values from the same sheet. I tried this as an Index(collect formula =INDEX(COLLECT([QTY on Order]:[QTY on Order], [Ref PN 1]:[Ref PN 1], [Part Number]@row),1 & a collect formula on its own,…
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Strange INVALID VALUE error
Hi everyone, I've encountered a problem in Smartsheet that I tried solving for a long time without success. I was creating metrics for a sheet, and I made a bunch of summary fields that contained my formulas. They all worked as intended when I created them. About a month passed without anyone touching them, I went back to…
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INDEX COLLECT function returning #INCORRECT COLUMN VALUE
I have a sheet that contains the info of all of my employees which includes a column for their initials. The training department of my company has a sheet that I have view access to but not editor access. They track the qualification due date of all of my employees and I want to collect the due date on my employee info…
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Dynamic View in WorkApps Error
As of this morning when trying to load up a dynamic view in the workapps on Iphone, in error is displayed at the top of screen stating: "Unexpected input on Byte 1". This is happening with multiple users including myself. I have tried different dynamic views with different data and are getting the same results.
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Email Error
I have an automation set up so when a certain column is checked it will generate a document via DocuSign. It worked perfectly and now suddenly I keep getting the same error. I have scrapped the automation and started over making sure everything is set up correctly but still get the same error: The email for "Doctor Email"…
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Cannot renew my Smartsheet Business plan!
Hi It's been well over an hour and every time I try renewing my Smartsheet Business plan, the following error message appears "Sorry we ran into an error" I tried renewing my plan using different payment methods but nothing worked. Can someone please help? All my work is stuck because of this non-sense experience. Thanks