Automation Workflows - Grouped Email

Fowler2024

Hello, I’m writing to request assistance regarding automation notification emails in Smartsheet.

Issue:
I have an automation set up to notify people when I need jobs scheduled. However, instead of sending a separate email for each job/row, Smartsheet combines multiple notifications into a single, grouped email. This makes it difficult for the recipients to track and respond to individual requests, especially when multiple jobs need to be scheduled at the same time.

Request:

Is there a way to ensure that each automation event sends an individual email, rather than grouping multiple notifications into one email? If not, could you let me know if there are any plans to address this, or suggest any workarounds?

I should also add that this schedule request gets filled out through a form. I have attached a screenshot of what I do not want to happen.

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Email Notifications

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Andrée Starå

https://community.smartsheet.com/discussion/142411/automation-workflows-grouped-email

Hi,

I hope you're well and safe!

Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

Could that be the "issue"?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer. I appreciate it, thank you! 🙏

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