Viewers and Permissions after new pricing model

I have provisional users who, under the legacy model, were unlicensed users with editing permissions for workspaces. I’ve now changed their role to "viewers" and assigned editing permissions to specific workspaces, aiming to maintain the same editing experience as before. However, they cannot edit fields within tasks or leave task comments, despite the fields being unlocked and all permissions appearing correctly configured. I’ve also tried removing and reassigning their editing permissions, but the issue persists. Can anyone help?

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KarolineFerreira

Também estou com esse problema. Tentei compatilhar uma planilha e área de trabalho com um usuário com permissão de editor, mas na conta dele permanece apenas como visualizador.

Também tentei remover e reatribuir suas permissões de edição, mas o problema persiste.

Andrée Starå

https://community.smartsheet.com/discussion/142982/viewers-and-permissions-after-new-pricing-model

Hi,

I hope you're well and safe!

They can't be set to viewers and have editing access. They need to have a license to edit directly in a sheet or report.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

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KarolineFerreira

No meu caso, compartilho a planilha com outros colaboradores da minha empresa. Apenas um não consegue editar mesmo com a permissão de editor. Compartilho outras planilhas com pessoas externas, todos com licença gratuita e estão editando normalmente.

Andrée Starå

https://community.smartsheet.com/discussion/comment/497396#Comment_497396

Olá,

Espero que esteja bem e seguro!

Você tem um plano Legacy ou fez a transição para o Modelo de Assinatura de Usuário?

Espero que ajude!

Cuide-se e tenha um ótimo dia!

Atenciosamente,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with 💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer the question. I appreciate it, thank you! 🙏

KarolineFerreira

A nossa empresa tem plano empresarial. Fui adicionada no grupo para poder ser administradora e criadora.

KarolineFerreira

A nossa empresa tem plano empresarial. Fui adicionada no grupo para poder ser administradora e criadora.

Erica Maynard

They will need to either be licensed or moved to a guest. I have the same issue with this new model. I have people who need to edit and comment on some sheets. I don't want them licensed because I don't want them to have the ability to create anything, so I have them as guests. I am lucky in the sense that they are not on the internal domain, so I am able to do that.

Jeanne Nickoloff

Thank you! That just seems crazy to me. It will triple our cost. Maybe it's time to look for an alternative. Other models, like Monday.com are able to accommodate.

Andrée Starå

Happy to help!

Some workarounds, such as Dynamic View, Forms, and Requests, do not require a license.

Would any of those options help?

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Andrée Starå

Recomendo verificar novamente as permissões e configurações.

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Jeanne Nickoloff

Thanks Andree :) I'm not familiar with these features, but will look into it.

Cruz Ortiz

https://community.smartsheet.com/discussion/comment/497450#Comment_497450

Hi Andrée

We have the exact same problem here with users that should not need to be licenced (they will never be creators) but we still need them to have the hability to leave comments or limited data and Smartsheet needs to put attention to what they caused.

Whilst Dynamic view is not a true solution, Forms and Update Requests seem cumbersome for the simple purpose of leaving comments into conversations.

Smartsheet has been a very handy sharing platform for years and now they are pushing us to "not to share" or even worse, shut things down because license and implied cost restrictions.

If true economical solutions are not available in Smartsheet anymore, then alternative platforms are the alternative.

Thank you

Jeanne Nickoloff

I agree Cruz. As I'm looking into these workarounds, they all seem cumbersome and not feasible when we have hundreds of sheets and thousands of tasks. I will be looking at alternative platforms that are more friendly to small business.

Morgan Frost

YIKES how did I miss this news? What a tragedy. I've been a loyal customer for almost 10 years. The free collaborators for those users doing basic minimal things is one of the primary reasons I recommend this tool to others. Now we are all back to the drawing board because you just put yourself in the same pool as all the other competitors Smartsheet. I'll be giving Asana, Monday, Airtable, Clickup, etc. a new review. Or maybe even Google Sheets plus zapier. What a shame.

If there is any hope of something special for non profits or EDU clients let me know. We certainly don't have the budget to be paying for users who only come in to check a box.

Harvey E

Agree - when I reviewed several products for our company, it was Smartsheets licence model that stood out and made it feasible. We want a tool to be able to collaborate with any number of people on different projects, this fit the bill perfectly. We have a situation where people come and go on projects and giving everyone a full license "just in case" is not an option. I know people used this as a workaround - ie get one person to create sheets and let others edit them for free - but there must be some other way to make this work. Now that you have to pay just to collaborate, it's pushing us to M365. Maybe Smartsheet could look at free quotas or something, each license gives X number of collaborators, or each free license could have full access to X number of sheets? Or another license tier that allows a full license to invite unlimited collaborators? Not ideal at all but the new model definitely limits the business case for us.

Nicole Aceto-Lang

Ouch - I'm not looking forward to this. It's too bad - I LOVE Smartsheet and I've evangelized at my company since the start, when we had only a handful of users.

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