We use the Jira connector. One of our teams has an automation running in Jira that puts the most recent comment in a field called "Last Comment". This field is being synced through the connector so that it is one of the fields that displays in Smartsheet. They noticed that Jira is passing the Jira Account ID into Smartsheet rather than the username when someone is @mentioned .
So instead of...
[@Jane Doe This can be closed. Project ended & should have transitioned to support 10/10]
...they get...
[~accountid:98765e0fxx1d15006fa12345] This can be closed. Project ended & should have transitioned to support 10/10]
Has anyone seen this before? Were you able to find a way to get it to display the name?