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Jira and Salesforce Connector in the Integration Panel
August 28, 2025 This release adds the Jira and Salesforce Connector to the Integrations Panel in table view, providing an additional entry point into the Jira and Salesforce Connector. Users can now initiate the creation of Jira and Salesforce Connector workflows from the sheet through this interface, as well as seeing if…
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How to link and sync status where multiple smartsheet rows need to link to a single Jira ticket?
I have a sheet with stakeholder requirements for a software development project. The rows are the individual requirements. Our engineering teams are working in Jira so their work items are Jira tickets. I need to be able to sync the Jira ticket statuses to the relevant line item in Smartsheet. The status sync works fine…
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Jira Connector: sync fields that do not exist in all Jira asset types
We use the Jira Connector extensively and find it very useful in enhancing our productivity. One of the limitations we constantly run into it the inability to sync a field that does not exist in all Jira projects returned by our query. For example, we have a Top Level Project in Jira that we use for the highest level of…
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JIRA connector not loading list of smartsheets in the workflow
Hi Smartsheet Enthusiasts, Have you encountered this issue with JIRA connectors where the list of smartsheet don't load in the view when creating a workflow. This is a recurring issue for me and would appreciate a reason and solution if anyone has experienced this too. Thank you in advance.
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Smartsheet Jira Connector compatibility with Jira Data Center v10
June 26, 2025 We are excited to announce that the Smartsheet Jira Connector now supports Jira Data Center version 10! If you have not yet migrated to Jira Data Center version 10, your Jira Connector instance should continue to work once updated. Be aware that when upgrading your Jira Data Center instance from v9 to v10,…
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How can I pull data from two separate Jira instances projects to single sheet in Smartsheet?
I have two Jira projects which are related to same program but sitting in separate Jira instances. I want to pull tickets related to these Jira project in single sheet so that I can create Gantt Chart view and other reporting at single place for both.
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Smartsheet's JIRA Integration: When is the tool going to be compatible with JIRA's V10 Upgrade?
We recently moved to Jira v10 due to potential security risks within JIRA and found that the Smartsheet Jira Connector isn’t compatible yet. Given that this connector is a premium add-on, I’d really expect it to stay aligned with major updates like this. Jira v10 was released back in August 2024, and the lack of support…
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JIRA Connector Not Working For JIRA 10
Hi! We have several integrations set-up with JIRA and SmartSheet with the connector that we paid extra for. The SmartSheet connect stopped working when we upgraded JIRA server from 9 to 10. Now several of our workflows are broken and we've been told by SmartSheet that this isn't on the roadmap until the end of 2025, even…
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Are you planning to upgrade to Jira v10 in the near future?
We are evaluating support for Jira v10 for the Smartsheet Jira Connector and would love your input. Your response will help us assess customer demand and prioritize development efforts accordingly. Answer Choices: We have already upgraded Yes, we are upgrading within the next 3 months Yes, but later in the year No, we will…
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Working of the JIRA Connector
Hi Community, I have a question around the working of the JIRA connector. Use Case: I want to add some project milestones per project in JIRA and link them to an already existing JIRA ticket. My Solution: I set up a bi-directional sync using the JIRA connector that creates these project milestones in JIRA. Now when I…
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Ability to update JIRA project spaces after initial save
Currently, once you save a JIRA Connector workflow you cannot add or remove JIRA project spaces to that workflow. This requires users to rebuild the workflow to adjust what JIRA project spaces the connector searches in. Using Smartsheet as an executive level PDLC reporting tool, this issue increases the manual work…
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How to search cell string for text keyword presence
I'm using Jira Connector, and the Jira Label field in the source Jira project can contain multiple values, which get populated in Smartsheet Label column as comma separated strings for each Jira issue row. I am looking for guidance on how to write a formula to search the cell string for a specific keyword, to take…
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Jira Connector Error - Illegal Character
Hello, We are working on a bi-directional sync via Jira Connector and continue to receive this error when we try to push new tickets into Jira from our Smartsheet (which is successfully receiving Jira updates and updating existing tickets) - JIRA rest client exception occurred while syncing issue.…
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Is it possible to copy a workflow in the jira+smartsheet connector?
Hi all, Have completed all testing of forumulas in a project we kicked off. Now I want to make that workflow bi-directional between Jira and Smartsheet. I've read you cannot change the workflow, but is there a way to copy a workflow? Thanks in advance.
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If name in this column, put contact in another cell but not the cell with the formula
I'm using the Jira Connector and having a heck of a time getting contacts to sync. I've been through a laundry of ways so now I want to try this. I'm able to bring in the Assignee Display name with no issue in a text column only. Jira connector will fail if a column has a formula (so frustrating, let me tell you!), so I am…
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Smartsheet Jira Connector Support for Atlassian Webhook Limitation Changes
Hi Community, To support the July 2024 Atlassian change to limit each Jira Cloud environment to 100 webhooks, we have introduced a new “Migrate All” workflows button to migrate Jira Connector workflows to the shared webhook model we introduced in November 2023. With this model, your Jira Connector workflows will all…
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Smartsheet - Jira Connector Custom Fields
Hi Smartsheet Community, We are trying to integrate Jira with Smartsheet via Jira Connector and found that only system fields are available for selection and none of the custom fields show up in Smartsheet for bidirectional integration. Our bidirectional integration is successful for Jira System Fields but not unable to…
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Invalid response from JIRA. statusCode: 400 - Original Estimate issue resolved
For anyone who is interested, I was encountering the following error when trying to sync a Duration field from Smartsheet to the Original Estimate field in Jira via the Connector. Invalid response from JIRA. statusCode: 400, reasonPhrase: Bad Request Field 'timetracking' cannot be set. It is not on the appropriate screen,…
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JIRA connector error
Hello community, Recently created a bi-directional sync and have experienced some very random errors. This is JIRA coming into Smartsheet and we have it set up to only bring in a JIRA number nothing else. Permissions are set correctly. Has anyone experienced this? "Smartsheet REST exception occurred. Error code: 5536.…
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Create chatgpt and other LLMs integration connector
Companies are adopting LLMs, either popular options, or their own versions built in house. It would be a useful feature to create API/Connectors similar to Jira Connector, allowing users to connect their Smarsheet account to their preferred LLM (either a popular choice or an in-house option) inside smartsheet. A company…