Recipients of an automated workflow notification are not receiving emails

Jake_Hyldelund

"Hello Jake, a recipient isn't receiving alerts from Invoice Status Update" notification

We created a form that feeds into a grid sheet and it has automated workflow to notify users from a cell (client emails) when criteria like "Received" and "Completed" are met

Most of them work fine, but we have a group of them which continuously come back as "Recipient is not receiving alerts)

I checked the permissions and the workflow notifications are set to "Unrestricted"

We also triple checked the email addresses and they are correct.

Recipient "trusted sender" permissions are set to allow external emails

I have detailed information including the workflow ID of the automation and the list of emails if anyone wants to reach out.

jake.hyldelund@gevernova.com

Anudeep Inala

Hello Jake,

There might be multiple reasons why the recipient isn’t receiving Smartsheet alerts:

1. The recipient has previously unsubscribed or muted Smartsheet alerts.
2. The recipient is not shared on the sheet, and their organization may have “restricted” automation policies.
3. The recipient’s mailbox is full.
4. The email is stored as plain text instead of a valid contact in the sheet.

Please review the above points to ensure everything is configured correctly.