Our organisation uses Smartsheet on projects with our clients. The beauty of Smartsheet is (was) that we could collaborate on things with any number of people without the clients having to worry about additional license costs. We, as owners of the project (smartsheet) resources, have full paid licences.
I need to clarify how the new model works as the support pages are ambiguous for me (and the support bot hasn't been able to help!).
Is it now the case that any collaborator on a sheet has to have a full paid Smartsheet license?
Is this regardless of whether that collaborator is within my organisation or some other organisation (defined by their accounts email domain).
If external users are still able to edit our Smartsheet resources, are they restricted to the same license terms, ie since at least one member of my organisation has a license, anyone else using Smartsheet can only be a Viewer member.
If this is true then our whole use case for Smartsheet is redundant as we could be running a project with 20-30 people on, they might only need to change the status on an action once, or post a comment against a plan task or something. We can't expect our clients to purchase a license for each individual just in case they need to edit a sheet at some point in the duration of a project.
