Can automated emails from a sheet be forced to individual emails?

Question

Smartsheet is currently combining my automated emails from multiple lines into a single email. Is there a way to force each line to get its own email?

I have column placeholders in the subject and body of the message, but it always combines lines into a single email when the automations are triggered at the same time for multiple lines.

The subject line of the email will note how many entries there are, but we need to have the messages be individual emails.

Yasar_6 · Accepted Answer

Hi,

Smartsheet automatically batches automation emails when multiple rows trigger the same workflow at the same time, and there isn’t a setting to force them to send separately,. The usual workaround is to slightly change the triggers (for example using different conditions or time-based workflows) so they don’t fire at the exact same moment