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I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue.
Any idea how to get someone to respond to me?
Have you contacted your customer experience manager or sales rep?
I do not have one that i am aware of.
Hi @jhoaasmb,
I checked in with the Support team who confirmed that they have now responded to your ticket - please continue to work with them if you're still experiencing issues.
Thanks,
Georgie
Hi, I am a user for a paid plan, but for some reason, smart sheets stopped letting me edit. How do i fix this so that i can edit a dashboard? Thanks!
The timeline widget has a toggle: Set the default hierarchy state. I am turning on "expand lanes by default." It seems regardless if I turn this "on", save, sign out, and sign back in, it automatically changes back to "off" when I log out. I have tried clearing my browser cache.
Hi Everyone, We currently have a Smartsheet business plan and we wanted to know if it was possible to invite people into workspaces, but limiting what they see in the workspace. A few users would like to be able to edit some sheets within this workspace, but it is not allowed since their accounts are set as viewers. Is…
