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I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue.
Any idea how to get someone to respond to me?
Have you contacted your customer experience manager or sales rep?
I do not have one that i am aware of.
Hi @jhoaasmb,
I checked in with the Support team who confirmed that they have now responded to your ticket - please continue to work with them if you're still experiencing issues.
Thanks,
Georgie
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
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When i try to send or print the timeline view instead of showing the progression bars like they do on the screen it only send the data entered and not a graph type view to print. Is there a way to do this. I am using a mac platform if that helps.
