Active hyperlinks using Message Only automation

Question

We are trying to set up webinar registration and I need to be able to send a confirmation and reminder email with the contents of two fields. I know in Message Only I can use {{}} for the specific fields, however the meeting invite links, and registration information links are not clickable/active links.

Is there a way to make these active links in the email message?

Additionally, these fields are populated via a default field on a form, and each form will have different defaults based on the webinar being registered for. We have to use the Message Only option as we do not want to link back to the sheet in any way.

Thanks!

Editing to say a coworker has links that work, so I'm not sure why all of mine have decided to be difficult. I added some language about copying/pasting the link in case it's not clickable so I guess that's our solution. Not sure how to close out this question.

WendyXE · Answer

Thanks for the reply! It looks like it's our work Outlook(s) that are stripping the active links because they worked in personal Gmail.  I'm not sure what makes the automated email from Smartsheet different because we can receive active links normally. Either way I guess it is best practice to include a note about copying and pasting if the links don't work, and including the exposed link.

Adrien Leduc · Answer

I've had issues with this in the past too, I was using outlook online and it turned out that when I was reloading the page, the links would show properly, but if I was moving on, and receiving new messages the links would no longer be clickable. I don't know whether it's because of outlook online or my browser. I also didn't test if they were clickable on the app, so you may want to check all these parameters.