System Generated emails?

One of our clients is still experiencing missing system generated emails, which stated before this week's incident report and has continued afterwards?

Support suggested the issue was as the client end but after extensive testing their email is 100% fine.

Anyone else suffering? I certainly am not personally nor my colleagues but.... ? Clients don't complain for no reason and I hate not being able to resolve it?

RichardR

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Comments

Preston

I'm not having issues with emails, but the notification center (from the update) is not working for me. My team members still have it though.

Mike Wilday

Remember to check your settings for sending yourself notifications.

Account > Settings > Personal Settings > Notifications

Preston

I'm not getting any notifications from any changes. Emails are still coming through. It's not personal settings effecting me.

Shaine Greenwood

Hi Preston,

Please reach out to our Support team to troubleshoot this further.

Shaine Greenwood

Richard,

If you don't mind me asking, what kind of testing did you perform?

We find that sometimes emails can be blocked on a server level before they even get to the recipient's computer.

Your client may need to work with their IT to make sure the blocking isn't occurring on the domain level.

Otherwise, reach back out to our Support team because they might be able to escalate troubleshoot further.

Gwyneth C

Hi All,

Just a reminder of one additional resource: issues with System Generated Emails & Notifications are reported on the Smartsheet Status page (https://status.smartsheet.com/). That's a good place to check if you're wondering "is it me...or are others impacted as well?"

-Gwyneth